Sales Command & Lead Capacity Board Daily Cap: 8 Leads

Enforcing the 60-Minute Contact Rule, remaining-capacity assignment, and target tracking to end forgotten follow-ups.

Representative Capacity & Conversion Audit

60-Minute No-Contact Escalation Inbox

Active Escalations

Enquiry ID	Client	Trade Lane	Assigned Rep	Delay Since Assignment	Executive Action

A lead clears this inbox only on a logged contact — a call disposition, email or WhatsApp. Opening the record does not stop the clock, otherwise the metric measures nothing.

Unassigned Overflow Queue

Visible to GM

Enquiry ID	Client	Trade Lane	Hold Reason	Executive Action

When every representative is at their daily cap, the lead is held here and the GM is notified. A lead is never silently dropped.

Monthly Target Pace